Presentation
Engaging Multi-Lingual Participants in HFE Healthcare Research: An Exploration of Best Practices, Challenges, and Opportunities to Improve Patient Safety and Patient Outcomes
DescriptionAlthough the need for multi-lingual healthcare has increased in recent years, few human factors researchers and practitioners have worked to address the critical language barriers that shape patient outcomes and exacerbate health disparities. Language preference and associated health literacy are social determinants of health that can limit patients’ access to health-related knowledge, shared decision-making, healthcare resources, and safe, effective treatment. In the United States, patients with limited English proficiency continue to face higher risks of readmissions, report longer lengths of stay in the hospital and emergency room, and experience poorer health outcomes. To improve the health and safety of these patients, human factors practitioners must increase health-related research participation of patients who prefer or require care in languages other than English.
To promote multi-lingual approaches to human factors research and practice, this panel will discuss best practices, key challenges, and practical opportunities for the human factors community to meaningfully engage research participants across a variety of languages. Toward this objective, four expert panelists will present on topics such as (1) critical methodological and design opportunities for creating health information technology support in English and Spanish (2) an informatics-informed lens to navigating research challenges across English-Spanish communication, decision-making, and culturally responsive care in a community-based home healthcare program, (3) human factors-specific methodological considerations derived from a case study of nurses implementing interpreter services, and (4) the effective design of a research study engaging disabled adults in English, American Sign Language, and Spanish to define and measure structural ableism in the healthcare domain.
Following the panelists’ presentations, we will hold a 30-minute moderated discussion about actionable opportunities to address linguistic disparities in healthcare by leveraging human factors research approaches and multi-language data collection.
To promote multi-lingual approaches to human factors research and practice, this panel will discuss best practices, key challenges, and practical opportunities for the human factors community to meaningfully engage research participants across a variety of languages. Toward this objective, four expert panelists will present on topics such as (1) critical methodological and design opportunities for creating health information technology support in English and Spanish (2) an informatics-informed lens to navigating research challenges across English-Spanish communication, decision-making, and culturally responsive care in a community-based home healthcare program, (3) human factors-specific methodological considerations derived from a case study of nurses implementing interpreter services, and (4) the effective design of a research study engaging disabled adults in English, American Sign Language, and Spanish to define and measure structural ableism in the healthcare domain.
Following the panelists’ presentations, we will hold a 30-minute moderated discussion about actionable opportunities to address linguistic disparities in healthcare by leveraging human factors research approaches and multi-language data collection.
Moderators
PhD Candidate
Research Coordinator
Event Type
Discussion Panel
TimeMonday, March 231:30pm - 3:00pm EDT
LocationMurray Hill East
Patient Safety Research and Initiatives